What areas do you provide service?
Our goal is to provide service to the tristate area. A mileage surcharge may be applicable for travel to certain areas, please ask when booking your reservation. Click Coverage Territory icon below for a map highlighting our normal and extended covege map:
Do I have to pay for the party in advance?
Our Reservations go quickly. A $100 deposit is required to reserve your the date for your event. The final balance is due 1 week prior to the event date. Full payment is required if the Reservation is within 1 week of the event date. Cancellations before 1 week of your event will receive a full refund of the deposit. Cancellations in the week prior to the event will receive a 50% refund until 48 hours of the event. Cancellations within 48 hours will have no refund.
How do I know if the Game Trailer can come to my house?
Prior to booking your party we advise that you check with your city concerning local ordinances of trailers being parked on residential streets. TriStateGameTrailer adheres to all local ordinances. Our trailers will not block alleys or neighbor's driveways. Permission must be obtained prior to our arrival! We require 60 feet of parking space to allow for the best gaming experience possible.
What about bad weather?
We come out in rain, snow, or extreme heat. Our Game Trailer is fully climate controlled! As long as the road conditions are safe, we will be able to provide you with service.
What happens after I book a party?
You will receive an email confirmation with a detailed receipt. Within 3 business days you should receive your invitations (if requested) by mail. One week prior to your event date, another email reminder will also be sent out as well.
What time will you arrive?
The Game Trailer will arrive 15 minutes before your event time. Please make sure the parking area is ready. We will not extend your event time if the parking area is not secure.
Can I request certain games?
The Game Trailer comes with a full gaming library to every event. We carry the hottest and newest multiplayer titles across all three systems (Xbox One, PS4, & Wii U). Your Game Coach will listen to you and make suggestions to ensure your event is successful.
Should I be concerned about the games offered?
If you have such concerns, please inform us at the time you book your reservation. The Game Coach will make sure the gaming is appropriate per you request.
Will the players/gamers know what to do?
We offer games for players at all levels. We also provide a "Game Coach" to assist, inspire, and instruct your guests. We will make sure that your video game party is the "Best Party of the Year!"
What if too many people show up for the party?
We can accommodate 16 to 24 players at one time. Please be advised that additional gamers will significantly increase the intervals between game play. This is a private party and should be treated as such to maximize your guests party time.
Do I tip the Game Coach?
The Game Coach is there to make sure that your guests are making the most of our high-tech fun. He is there to assist, inspire, and instruct. Tipping for exceptional service in a great idea, but not required.
Any further questions, Please contact us!